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Helping communities affected by bushfires 

Helping communities affected by bushfires 

Bushfires have been destroying homes, farms, properties and livelihoods since 2019 – and they haven’t stopped. 

As roaring flames continue to spread throughout what seems like each corner of the country, dedicated firefighters and volunteers from near and far are working tirelessly to lessen the burden of the catastrophic fires.

To assist the fight, over the past 18 months we have partnered with the NSW Rural Fire Service (RFS) providing them with a helicopter to help protect homes and properties in the line of fire.

Since November 2019, the NRMA Insurance helicopter has flown for more than 300 hours to help dedicated firefighters and vulnerable communities, waterbombing areas along the NSW South Coast, Gospers Mountain, Turramurra and Cessnock.

In an Australian first, the NRMA Insurance Helicopter trialled ‘fire limit’ – a biodegradable, non-toxic fire retardant which can be used to protect a property for up to two weeks after it’s deployed. The new fire retardant has been sprayed along the NSW South Coast and is designed to provide the NSW RFS with a prompt way to help protect homes, buildings and community infrastructure.

When it comes to the helicopter’s operational decisions, the RFS call the shots, including when and where it’s deployed and how the fire retardant will be used to ensure it helps communities most in need of protection.

How we’re helping communities affected by bushfires 

We’re dedicated to helping communities affected by the bushfires. Our dedicated major event claims team are contacting customers located within impacted communities along with our assessing and building teams who are on standby to support customers once it’s safe to enter impacted areas.

We’re providing emergency accommodation and financial assistance for affected customers and extra helping hands working in call centres to help customers lodge their claims quicker.

To ensure the ongoing support of our customers we provide access to free and confidential counselling by a team of psychologists experienced in providing post-incident support. 

How you can help people affected by the bushfires

Australian Red Cross

Red Cross teams are supporting people at evacuation centres and recovery hubs across New South Wales, Victoria, Western Australia and South Australia, as well as making wellbeing phone calls to those in affected areas and continue to support impacted communities across Australia.

Donate here.


GIVIT specialise in providing the exact items people need. Items are listed on the website where the public can choose to donate specialised goods. GIVIT is currently running multiple campaigns supporting NSW and QLD bushfire victims.

Donate here.

Rural Fire Service

Firefighters work day and night to help fight fires. Donations to the RFS directly benefit the volunteers on the frontline. You can help by contacting your local brigade directly or via the link below.

Donate here.

Port Macquarie Koala Hospital

Since September, it’s believed more than 2000 koalas have died. The Port Macquarie Koala Hospital have raised more than $2 million for the affected wildlife. Initially, they aimed to use the funds on distributing automatic drinking stations in burnt areas to help the survival of Australian wildlife. The organisation is now sharing the funds with other wildlife organisations in the fire affected regions across NSW.

Donate here.

Other ways you can help:

If you’ve been impacted by bushfires, please call us on 13 11 23so we can provide immediate support.

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